Refund and Returns Policy

At O2 Bharat, we work with heart and hope — supporting communities, empowering people, and building lasting impact. Your generous contributions fuel our outreach and uplift efforts. Because each donation helps someone, we carefully design how we manage funds, including when refunds may or may not be possible.

What this Policy Covers

This policy applies to:

Monetary contributions made via our website or through other means to O2 Bharat;
Recurring donations/subscriptions;
Event registrations or programme fees managed by O2 Bharat.

Nature of Donations

Donations to O2 Bharat are voluntary contributions given to support our charitable mission. They are distinct from payments for goods or services. Once processed, many funds are immediately allocated to our programmes, so full reversals are often not feasible.

Refunds – When They May Be Considered

While our standard position is that donations are final, we will review refund or cancellation requests under very limited and exceptional circumstances, such as:

Duplicate or clearly erroneous payment (e.g., you accidentally donated twice);
Payment gateway technical error or processing mistake;
The event or programme you registered for is officially cancelled by O2 Bharat.

In such cases:

Please notify us in writing (via email) within [ Insert number, e.g., 7 ] days of the transaction date;
Provide full details: donor name, date of donation/payment, transaction ID, mode of payment, amount, and reason for request;
We may ask for additional verification (payment proof, identity, etc) before any consideration;
If approved, refund will be processed to the original payment method wherever feasible, generally within [ Insert number, e.g., 10-20 ] working days of approval.

When Refunds Are Not Possible

Please note that refunds will generally not be available in these situations:

The donation has been accepted and an official tax-benefit receipt (e.g., under Section 80G) has already been issued;
The funds have already been utilised in our programmes or committed to beneficiaries;
A recurring donation charge has already been made for a past period — cancellation only applies to future payments;
The donor simply changes their mind after the grace period has passed.

Cancellation of Recurring Donations

If you have set up a recurring donation/subscription and wish to stop future payments:

You may cancel the recurring mandate at any time by contacting us at [Insert contact email] or through your payment gateway;
Cancellation will apply to future donations only — past donations will be treated according to the policies above;
We recommend cancelling at least [insert time, e.g., 5 working days] before the next scheduled charge to ensure no unintended payment.

Tax & Regulatory Considerations

Donations eligible for tax deduction (e.g., under Section 80G) involve compliance and record-keeping. Once a tax benefit receipt is issued, reversal of donation may affect the donor’s tax filing;
Refunds, if processed, may be subject to deduction of transaction or processing costs by payment gateways;
All refunds follow applicable laws of India and banking/payment regulations.

How to Submit a Request

To initiate a refund or cancellation request:

Write to us at: [Insert email address]
Subject line: “Refund Request – O2 Bharat Donation”
Include: your name, contact details, date of donation, amount, payment mode, transaction ID, reason for request, and any supporting documents.
We will acknowledge receipt and endeavour to respond within [insert number, e.g., 7 ] working days.

Our Commitment to You

We value your trust and want you to be fully confident in your support of O2 Bharat. That’s why:

We clearly communicate our refund policy upfront;
We endeavour to treat every request with fairness and integrity;
We remain accountable – our programme updates and financial transparency are available to you.

Changes to This Policy

We may update this policy from time to time to reflect operational, regulatory or legal changes. The “Last updated” date at the top will reflect the current version. We encourage you to review the policy periodically.

Thank you for your belief in O2 Bharat’s mission. Your support helps transform lives and build stronger communities. If you have any questions about this policy or your contribution, please reach out — we’re here for you.